Shipping policy

Busy Babies ("we" and "us") is the operator of Busy Babies ("Website"). By placing an order through this website, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

Shipping Costs

We offer free standard UK delivery on orders across our store, including our Busy Babies Bath Care collection.

Delivery Terms

2.1 Shipping, Processing & Delivery Time

Processing time can take up to 3 business days. Factors such as delayed logistics, courier delays, and customs clearances may occasionally impact delivery times.

UK Standard Shipping

Estimated delivery time is typically 5–7 business days.

2.2 Dispatch Time

Orders are usually dispatched within 1–3 business days of payment. Our warehouse operates Monday–Friday during standard business hours, excluding national holidays. In these instances, we take steps to minimise shipment delays.

2.3 Change Of Delivery Address

For change of delivery address requests, we can update the address at any time before the order has been dispatched.

2.4 P.O. Box Shipping

We can ship to P.O. Box addresses using postal services only. Courier services are unavailable for these locations.

2.5 Items Out Of Stock

If an item is out of stock, we will refund the unavailable item(s) and dispatch the remaining items in your order.

2.6 Delivery Time Exceeded

If your delivery time has exceeded the estimated timeframe, please contact us so we can investigate further.

Tracking Notifications

Once dispatched, customers will receive tracking information allowing them to follow the progress of their shipment using the latest updates provided by the courier.

Parcels Damaged In Transit

If your parcel arrives damaged, please contact us as soon as possible with photographs of the packaging and items so we can assist further.

Cancellations

If you change your mind before your order has been dispatched, we can accept cancellations at any time prior to shipment. If the order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

7.1 Process for parcels damaged in transit

We will process a refund or replacement once the courier has completed their investigation into the claim.

7.2 Process for parcels lost in transit

We will process a refund or replacement once the courier has completed their investigation and confirmed the parcel as lost.

Customer Service

For all customer service enquiries, please contact us at support@busybabies.co